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12th Dec, 2025 8:01 PM

NDIS

Privacy, Data Protection & Confidentiality in Disability & Aged Care

Protecting personal information is a core responsibility for anyone working in disability and aged care. Participants trust support workers with sensitive details about their health, identity, finances, and daily life. Maintaining privacy and confidentiality is not only ethical—it is a requirement under the NDIS Code of Conduct and Australian privacy laws.

Why Privacy and Data Protection Matter

Support workers often handle information such as medical records, behaviour support plans, incident reports, and personal preferences. When this information is mishandled, it can lead to:

• Loss of trust
  
  

• Safety risks
  
  

• Legal consequences
  
  

• Breaches of participants’ rights
  
  

Proper data protection ensures that participants feel safe, respected, and in control of their information.

What You’ll Learn in This Course

A strong privacy and data protection module teaches workers how to:

• Understand legal requirements, including the Australian Privacy Principles
  
  

• Safely store and handle participant records
  
  

• Maintain confidentiality during conversations, shifts, and documentation
  
  

• Recognise and avoid common privacy breaches
  
  

• Report data concerns or incidents appropriately
  
  

• Use digital tools and online systems securely
  
  

These skills ensure that information remains protected at every step of the care process.

Real-World Impact

When privacy is managed correctly, participants experience:

• Stronger trust in their support team
  
  

• More autonomy over personal information
  
  

• Safer sharing of health and behavioural needs
  
  

• Better communication and confidence in their care environment
  
  

Link to Other Compliance Skills

Privacy and data protection closely align with Cyber Security Essentials, as both ensure that sensitive information is protected from misuse, accidental disclosure, and digital threats. Completing both courses provides workers with a solid foundation in safe record-handling and secure digital practices.

Take the Next Step in Your Training

Mastering privacy and confidentiality helps you deliver respectful, professional, and compliant care. With 2Skill’s online modules and 14-day free trial, you can begin developing these essential skills at no cost.

👉 Explore the Privacy, Data Protection & Confidentiality course today and strengthen your responsibilities as a trusted support worker.

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