These four units establish a clear understanding of what communication is, how it functions, and why it is essential in a modern workplace. Learners begin by exploring the meaning and purpose of communication, followed by an examination of how communication operates as a two way process that requires active participation from both the sender and the receiver. This helps learners understand how messages are interpreted, clarified, or misinterpreted in daily interactions.
Part I introduces learners to the foundational concepts of workplace communication. These four units establish a clear understanding of what communication is, how it functions, and why it is essential in a modern workplace.
Part II builds on the foundational skills developed in Part I and moves into the practical application of communication in real workplace environments. These units help learners transition from understanding communication theory to applying communication strategies confidently and professionally. Part II supports employees in building skills that strengthen performance, reduce errors, and improve workplace relationships.
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