Course / Course Details
By - SkillsGlobal
Emotional Intelligence at Work is designed to help learners understand how emotions influence behaviour, communication and decision making in everyday workplace situations. Emotional intelligence involves recognising our own feelings, understanding the emotions of others and responding in ways that build trust and respect. This course guides learners through practical strategies that strengthen self awareness, improve emotional regulation and enhance interpersonal relationships. By developing these skills, workers can create calmer, more productive interactions and contribute positively to workplace culture.
The course also supports learners in applying emotional intelligence to teamwork, conflict management and customer or client interactions. Through clear explanations and practical activities, learners explore how emotional intelligence strengthens collaboration, reduces misunderstandings and improves overall wellbeing at work. By the end of the course, learners will feel more confident navigating challenging situations, communicating with empathy and supporting a work environment where people feel valued and understood.
By the end of this course, learners will be able to:
Describe the concept of emotional intelligence and its relevance to workplace practice.
Recognise and analyse personal emotional responses and triggers.
Apply techniques that support emotional regulation and professional behaviour.
Demonstrate empathy and effective listening skills in workplace interactions.
Use emotional intelligence strategies to manage conflict and strengthen relationships.
Evaluate workplace decisions using an emotional intelligence lens.
Design a personal plan for developing emotional intelligence over time.
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